Data recovery in Rochester, NY
A dead drive doesn't always mean dead files. We're a DriveSavers partner: their lab does the recovery, and our code takes 10% off.
- Free shippingInbound, to their lab
- Free evaluationNo cost to find out
- No data, no chargeNothing recovered, nothing owed
- Certified secureSOC 2 Type II audited
J&N referral code
10% off your DriveSavers recovery
Give DriveSavers this code when you start your case, or use our referral link, and they'll take 10% off. Mention it up front: it can't be added once a job is already underway.
Two ways to start
Not every "my files are gone" is a dead drive. Pick the path that fits what happened.
Go straight to DriveSavers
Clicking, grinding, dropped, water damage, or a drive that just isn't detected anymore. Start a case with DriveSavers directly and use code DS22831 for 10% off. The evaluation is free and shipping in is free.
Start a caseBring it to us first
Won't boot, won't power on, or something just stopped working? It may not be the drive at all. Sometimes the files are fine and it's the cable, the power supply, or the board that died. We'll check it at our Fairport shop and, if it really needs a lab, point you to DriveSavers with our code.
Call (585) 388-8780Meet DriveSavers
The lab that does the recovery, in their own words.
The details
Open what you need.
Before anything else: stop
What to do, and not do, right now
What you do in the first hour matters more than anything a lab does later. Every extra minute a failing drive spins can cost you files.
- Power it down. If the drive is clicking, grinding, beeping, or the computer keeps freezing on it, turn it off and leave it off.
- Don't run recovery software on a drive that's making noise. Scanning a physically failing drive can scrape the very platters your files live on.
- Don't open it. A hard drive opened outside a cleanroom picks up dust that can end the recovery for good.
- Skip the internet tricks. Freezing it, tapping it, swapping its board: these turn recoverable drives into unrecoverable ones.
- Don't save anything new to it. For deleted files, new writes can overwrite exactly what you're trying to get back.
What DriveSavers recovers
Drives, SSDs, RAID, phones, cards, and more
Just about anything that stores data. If it held your files, it's worth asking.
Hard drives
Desktop and laptop drives, externals, and drives that click, grind, or have stopped spinning.
SSDs & NVMe
SATA and M.2 solid-state drives, including drives that have dropped off the system entirely.
RAID & NAS
Multi-drive arrays and network storage for homes and businesses, a DriveSavers specialty.
Phones & tablets
Photos, messages, and files from smartphones and tablets that won't turn on or got damaged.
USB & memory cards
Flash drives and camera cards: SD, microSD, CompactFlash, and the rest.
Deleted & formatted
Files that were deleted, a drive that got formatted, or a partition that disappeared.
Ransomware
Systems and files locked up by ransomware or other encrypting malware.
Virtual machines
VMware, Hyper-V, and other virtual environments with corrupted or deleted virtual disks.
How it works with DriveSavers
Four steps, nothing to pay up front
You don't pay anything to get started, and you see a price before any recovery begins.
Start your case
Start online or by phone and give them code DS22831. They'll walk you through sending the device in, and inbound shipping is free.
Free evaluation
Their engineers examine the device at no cost and work out what's wrong and what can be recovered.
Your quote
A recovery advisor calls you with a written quote. Nothing proceeds until you say yes.
Recovery & return
They recover what they can and send it back to you on a new storage drive. If they can't recover your data, you don't pay for the recovery.
How fast do you need it?
Three service speeds
DriveSavers offers three service speeds. Faster costs more; your advisor will go over the options with your quote.
| Service | Turnaround |
|---|---|
| Priority | Work starts as soon as your device arrives, 365 days a year, including nights, weekends, and holidays. |
| Standard | About 1–2 business days. |
| Economy | About 5–7 business days (longer for phones and tablets). |
Service speeds, pricing, and policies are set by DriveSavers and can change. Your advisor will confirm current terms when you start your case.
Why we send recoveries to DriveSavers
Since 1985, with a real cleanroom
We fix computers. A failed drive with your only copy of something on it needs a lab, and we'd rather send you to the best one than gamble with your files.
Doing this since 1985
DriveSavers has been recovering data out of Novato, California for four decades. They've seen essentially every way a drive can fail.
A real cleanroom
Drives are opened in a certified ISO Class 5 cleanroom, filtered far beyond a normal room, so dust doesn't destroy what's left.
Audited security
DriveSavers completes an annual SOC 2 Type II security audit, which matters if the drive holds patient, client, or financial records.
Your warranty stays intact
The major drive manufacturers authorize DriveSavers to open sealed drives without voiding the original warranty.
Where we come in
Before, after, and next time
Getting the files back is half the job. The other half is a computer you can trust again.
Before
Not sure it's the drive? We check the machine first. A diagnosis runs around $50, and it might save you a lab bill entirely.
After
We put your recovered files onto a new drive or a new PC, and get you running again.
Next time
We'll set up a backup that actually runs, so the next drive failure is an inconvenience instead of an emergency.
Data recovery questions
How do I get the 10% off?
Should I bring it to J&N first, or go straight to DriveSavers?
What does data recovery cost?
Is my data kept private?
Will opening my drive void its warranty?
Can you help after the data is back?
Get your files back.
Start a case with DriveSavers using code DS22831 for 10% off, or call us if you're not sure what failed. Either way, power it down until then.
J&N Computer Services is a DriveSavers referral partner and may receive a referral fee when you use our code or link. DriveSavers performs all recoveries and sets its own pricing, terms, and turnaround.